Privacy policy

We understand that the online booking procedure requires significant user confidence in the service. We value your trust, and for us a priority to ensure the security and confidentiality of personal information that you provide in the online booking services through our service.

This Privacy Policy of personal information (hereinafter – the Policy) is valid with respect to all information that (TOV “Company” Lex “”) and / or its affiliates, including all persons belonging to the same group with Biletto. (hereinafter –, can get the user during use them any of the sites, services, services, programs and products (hereinafter – services, services User Agreement for the provision of personal information given to them in accordance with this Policy within the framework of relations with one of the persons included in, applies to all persons belonging to

Please read this document to learn about our privacy policy.

Using services means unconditional consent of the user with this Policy and specified in terms of its treatment of his personal data; in case of disagreement with these terms and conditions the user must refrain from the use of Tuning.

What information do we collect about you

We keep all information you provide to us during the booking process or by other means (in the process of communication by phone with the call-center operator, messaging through CRM-system or e-mail). This information includes data that can be used to identify you ( “personal information”), including your first and last name, date of birth, phone number, email address and postal address, series / document number and expiration date .

We may also ask you for additional information, such as your preferences in choosing a place on the plane or suggestions regarding the rooms. You can refuse to provide us with this information, but you need to understand that in most cases this information is necessary to provide the service as the highest possible level.

Customer information and passengers

Booking any services on our website, as a rule, requires a database for identification of individuals who are involved in the payment of any further use of the service:

Buyer – a person who pays for the service directly;
Passenger (or passengers, if several are involved in the service) – individuals who will directly use the paid service.
Often the buyer is also one of the passengers.

If you pay for the service of others, you must obtain their consent to the transfer to us of their personal information and preferences for the trip.

Automatic information

We automatically collect information about your computer, browser, operating system, IP-address and other environmental variables.

Our purpose in collecting this information – providing convenience when using our service, as well as the prevention of fraud.

How do we use your information

We use confidential information, including information on the owner’s name, number and expiration date of credit card data on the Buyer and passengers to complete booking services.

We also use your information to provide the required level of service to you, informing you about our products and services, measurement of interest and improve the quality of services provided.

Notifications by e-mail

We want to provide you the highest possible level of service.

One way to achieve this – sending you a message by e-mail with information about your apparent interests and preferences. We believe that this information may be useful to you in the planning and preparation of your trip.

Please note that you will be able to opt out of receiving e-mail messages.

With whom we share your information

The information you provide as part of using the Services, may be available to other companies.

Suppliers of tourism services
Airlines, hotels, transport companies, Ukrainian Railways, global reservation systems, insurance companies, tour operators and any other company involved in the formation of the tourist product to the Service, and related services.
Third-party service providers
Companies that provide services on our behalf, including credit card processing, business analytics, customer service, marketing, discount programs, and fraud prevention. We may also authorize third-party vendors to collect information on our behalf, including information necessary for the operation of our website or to facilitate the delivery of online advertising tailored to your interests. In this case, they also need to follow the same practice, data security, which we ourselves adhere to.
Business partners with whom we may jointly offer products or services, or whose products or services may be offered on our website. If you want to access these additional services, we can provide these partners with information about you, including your personal information. Please note that we do not control to ensure the confidentiality of information in the framework of the services offered by our partners.

We may also share your information:

in response to requests from law enforcement agencies, or to participate in the trial, or to prove the realization of our legitimate rights, including to protect themselves from lawsuits, or in other cases stipulated by law. In such cases, we reserve the right to waive any legal objection to this Policy;
when we consider it necessary to investigate, prevent or take action against illegal activities or suspected illegal activity; to protect and defend the rights or property or the safety of the site, customers or others;
in the course of a corporate transaction, such as the consolidation, merger, consolidation, or asset sale, or in the unlikely event of bankruptcy.
Except as set forth above, you will be notified when your personal information is shared with third parties, and you will be able to deny us in the dissemination of such information.

If you have any questions about this Policy, please email us using the feedback form. This Privacy Policy is in effect from 4 May 2011.

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